Finnish Customer Advisor

Come and grow with us and join our fun and outgoing team and help us take our Finnish market to the next level!
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About Qred
In 2020 the Financial Times named Qred Europe's 8th fastest growing company. We are an international FinTech scale-up that specializes in digital financing solutions for small businesses, with operations in Finland, Sweden, Denmark, Holland, Belgium and Brazil.  

We are passionate about helping small businesses thrive and grow, and we are proud of the role we have had in our customers’ ability to create jobs as a result. Qred is in an exciting phase of our company’s journey that focuses on growth through smart product development and technology fuelled international expansion. 

What You’ll do at Qred 
In the role as Customer Advisor, your most important task is to ensure that our customers receive the best advice and service when they contact Qred by phone or email. It is essential that you are able to build trust and be able to understand the customer's needs and meet them at eye level.

In close collaboration with experienced colleagues, you as a Customer Advisor will be responsible for handling loan applications from existing and new customers. Risk and credit assessment will be taught to you by your colleagues and we will help you develop into the position. 

  • Delivering high standards of B2B customer service over the phone, email and on chat
  • Assist new and existing business owners with their questions and concerns
  • Daily interaction with the underwriting team
  • Underwrite and provide business loans to small and medium sized businesses


Why you are a fit for Qred
For Qred it is really important that you are motivated and eager to learn. We value high team spirit and we believe that there is nothing a person cannot learn. Therefore having a good fit for the team is really important for us. 

To thrive in the role as Finnish Customer Advisor you have/are: 

  • Minimum 1 year experience in a similar position
  • Native Finnish speaker willing to work from our office in Helsinki
  • Proactive: resourceful, new ideas and a positive attitude
  • Self-motivated: ability to work well independently
  • Curious: understand our clients’ business needs, wants, and pain points
  • Flexible and open minded
  • Organized and able to multitask
  • Previous experience in B2B customer service is meritorious but not a requirement

Why Qred’s a fit for You
We are a diverse multi-disciplinary and international team of people who bring creativity, energy, and excellence to every situation. It's a fun start-up atmosphere in a scale-up environment with a short way from idea to action. We offer flexibility, kitchen filled with snacks, fun team building activities and company trips. 

We also actively support work-life balance and offer the legal maximum wellness allowance.

Interested? 
This is a full-time, permanent position based in central Helsinki. You can write your application either in Finnish or in English. We are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately. Please send direct questions to Country Manager Antti at antti@qred.com.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.

Or, know someone who would be a perfect fit? Let them know!

Our culture


  • We believe encouraged and empowered employees can achieve outstanding results 

  • We have a passion to succeed together and strive for the best for our customers

  • We are a multi-disciplinary team who bring creativity and energy to a market ripe for change

  • We have fun! It is a flat environment where you are encouraged to contribute ideas

  • We are a diverse and growing team, where you can quickly make an impact

  • We offer centrally located offices, gym membership, pension, and a kitchen stocked with breakfast, fresh fruit&veg, juice and snacks

Already working at Qred?

Let’s recruit together and find your next colleague.

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