Dedicated to powering entrepreneurs, Qred is a profitable, high-growth fintech scale-up that has recently received a Swedish bank licence. Ranked by Financial Times as one the fastest growing companies in the EU for four consecutive years, we are a well-capitalised, founder-led company, characterised by efficient decisions and a flat organisation. With our team of more than 200 Qredsters covering 6 EU markets, we are now looking for a Country Manager to help lead the next chapter in our growth journey as a bank.

In this context, Qred and our Swedish customer team are in an exciting phase of our company’s journey characterised by best-in-class customer service, smart product development and modern use of cutting-edge technology.  Now, our Country Manager Sweden for the past 3 years has accepted a senior role in our Customer Success department, opening up this position for a new star to lead Team Sweden.

What You’ll do at Qred 

You'll report to one of Qred’s co-founders, the Chief Customer Officer, and be responsible for our Swedish customer team.  You’ll focus on customer relations, quality and compliance, and credit assessment; you’ll also affect marketing, distribution and product offering. This is a great opportunity to lead a highly motivated team in a high-growth financial services segment. Among other things, you will:

• Manage and lead the Swedish country team, with emphasis on daily coordination with Underwriting and Collection, in conjunction with Credit and Finance.

• Ensure prompt, comprehensive handling of customer applications and CRM tasks.

• Foment culture of laser-like focus on customer service, developing our highly regarded customer experience, and measuring progress (reviews, NPS, etc).

• Coordinate people recruitment, management, and development with Chief Customer Officer and HR. Ensure smooth onboarding of new team members.

• Become Qred’s #1 expert for local market knowledge and trends; be the chief evangelist for Qred in Sweden to customers, staff and other stakeholders.

• Pro-actively report operational performance to the Chief Customer Officer, broader senior management or the CEO as needed.

• Drive strategic vision for the market, agreeing targets, distribution, and resources. 

• Collaborate with other colleagues within Customer Success.

• Finally, most important of all, be a ‘lead-by-example’ leader that upholds Qred’s core values and culture.

Why you are a fit for Qred

To thrive in this role, we see that you are a person with an entrepreneurial spirit and a strong drive to reach performance targets and to grow an already profitable business. You'll need to be self-starting, a team player, and comfortable in making judgement decisions. You're also a people person with the ability to help new team members develop necessary skills and knowledge. In addition to this, you are a fluent Swedish speaker, willing to work from our office in Stockholm.  

What we are looking for

• Experience from leading a team in customer-focused positions

• You lead by example and have a presence that others respect and admire 

• You have high integrity, credibility, and self-motivation

• You have the ability to drive initiatives independently

• You are pragmatic and solutions-oriented with leadership and organisational skills

• Excellent command of spoken and written Swedish and English

• Relevant work background from banking or insurance strongly encouraged; challenger fintech experience brings extra merit

One last thing - if you're about to send in your application

This is a full-time, permanent position based in Stockholm. Don’t wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.

Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.