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Norway Customer Advisor

Qred could be right for you if you are interested in entrepreneurship and innovation. Your education is not most important, but rather your drive to develop, and passion for great customer service.
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What is Qred?

Qred is Northern Europe’s fastest-growing FinTech scale-up that offers fast, fair and convenient small business financing, helping entrepreneurs grow their businesses.  Founded in 2015, we’ve grown our revenue 7100% the last four years. Now the clear Nordic market leader, we've expanded into the Netherlands, and recently announced plans to open operations in Brazil.

We are growing rapidly and today we are a motivated team of >55 people. Qred has acquired significant share in a market traditionally dominated by major banks by being customer-centric and using innovative digital processes. We are entrepreneurs ourselves and we have genuine interest in the business of our customers.

To take the next step in our mission to be Northern Europe's #1 provider of SME financing, we want to build an all-star Norwegian team from our HQ in Stockholm. In your team you will work closely with over a dozen colleagues in Sweden, Denmark and the Netherlands in our Stockholm office, and the Finnish crew in Helsinki. We have a very international team and your colleagues have diverse professional backgrounds.

What we offer

You will work in a FinTech scale-up that is both profitable and growing quickly. This is a developing role that offers a variety of opportunities as we build Qred Norway from scratch. We are opening new markets each year and it is our hope that you will find this context to be exciting and inspiring. 

Your most important responsibility is to ensure every customer feels valued and satisfied with their experience with Qred. We have come this far because of truly happy customers and passionate staff - and we expect you will want to maintain the Qred standard!

What a typical day might look like

  • Supporting and helping our customers with questions concerning service, credit applications and payments via several communication channels
  • Content-creation for our blog, and general trends in the Norwegian market, including competitive environment
  • Build effective, positive and enthusiastic relationships with our customers
  • Handle product questions and requests both from first-time and repeat customers, working with our Data Science team
  • Collaborate with Swedish, Danish and Dutch colleagues within Customer Success
  • Help us develop our tools, such as our 3rd generation QSA (Qred Score Algorithm)

Who are you?

Our team is our most valuable asset and is fundamental to our success. We are looking for driven people who put the customer first, and who are genuinely interested in entrepreneurship. Among other things, we hope that you:

  • Have experience with customer service; any knowledge of credits, debt collection, or fintech is an added bonus
  • Are comfortable with written and verbal communication and possess natural "people skills"
  • Are solution-oriented, driven, and have a good self-knowledge
  • Are fluent in Norwegian (or "Svorska") and English (other languages e.g. German meriting)
  • Want to learn, develop and grow, and not afraid to be hands-on and improve processes
Sound fun?  Reach out!  This is a full-time, permanent position based in Stockholm.  We will interview on a rolling basis with start date January 2020. Please direct questions to Jason at jason@qred.com
Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Tulegatan 15
113 53 Stockholm Directions support@qred.se 08-474 46 62

Our culture


  • We believe encouraged and empowered employees can achieve outstanding results 

  • We have a passion to succeed together and strive for the best for our customers

  • We are a multi-disciplinary team who bring creativity and energy to a market ripe for change

  • We have fun! It is a flat environment where you are encouraged to contribute ideas

  • We are a diverse and growing team, where you can quickly make an impact

  • We offer centrally located offices, gym membership, pension, and a kitchen stocked with breakfast, fresh fruit&veg, juice and snacks

Already working at Qred?

Let’s recruit together and find your next colleague.

email
@qred.com
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