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Head of operational and strategic aspect of the collections function, with responsibility for NL and BE. This includes monitoring of collection and loss trends, key indicators, and finding new opportunities regarding collection optimization.
The collection team works to find ways to improve contact, payment rates, and results, both short- and long term. Our team works closely with the credit and risk department, to visualize risks, results, and strategic paths, as well as the legal department, to ensure compliance with regional laws and regulations.