Danish Customer Success Representative
Entrepreneurs build our future. We power theirs.
You know the feeling when you meet a new person, or start a new job and it just feels right? That's how we would like you to feel when joining Qred. We might be a little biased but we can think of a million reasons why Qred is the best place to work, here are just a few of them:
💚 There is room for everyone! We are a very diverse team that learns from each other. We believe you will do amazing things here - no matter who you are.
🌱 We’re proud to be the first Swedish company that made it to the top-10 list of Financial Times’ list of the 1,000 fastest-growing companies in Europe.
🏄♂️ Our office is located in central Stockholm. We love to hang out across teams and really enjoy each other's company, even off working hours.
Ok, sounds cool but what about the role?
In the role as Customer Success Representative your primary responsibility will be to ensure that our customers receive the best service when they contact Qred by phone or email.
You will:
Communicate with customers by mail and phone
Help new and existing customers with their questions and concerns
Support customers with questions concerning service, credit applications and payments via various communication channels
Handle questions and requests both from first-time and repeat customers
Learn to underwrite and provide business loans to customers
Be able to call and make agreements with our late customers
Grow and learn a lot, and have fun while you do it!
Sounds interesting right? Here’s what we're looking for:
A flexible and positive mindset and you really enjoy working as a team
Native Danish speaker willing to work from our office in Stockholm
Proactive: resourceful, new ideas and a positive attitude
Self-motivated: ability to work well independently
Curious: understand our clients’ business needs, wants, and pain points
Organized and able to multitask
The ability to build trust and to understand the customers’ needs and meet them at eye level
Experience with some kind of customer service and background in economy will be considered a plus but it's not a requirement
Did you check in those boxes? Here are more reasons to join us
Our non-bureaucratic, flat structure with delegated responsibilities has a short way from idea to action. We value high team spirit and we believe that there is nothing a person cannot learn. In addition to our great culture influenced by our values Transparency, Innovation and Passion, you’ll get the maximum wellness allowance, the latest hardware Apple products, and a bunch of new competent colleagues to learn from and get to know!
One last thing - if you’re about to send in your application 🎉
This is a full-time, permanent position based in our central office in Stockholm, with the possibility to work hybrid after a successful onboarding. We are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.
Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
- Team
- Customer Success
- Locations
- Stockholm
What we value
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We like to have fun!
We celebrate success by arranged and less arranged events where everybody is welcome to both join and arrange 🥳
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We believe in the power of collaboration
Every team gets 750 SEK/75 EUR per team member each quarter to spend on team-building activities. Great right?
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We care about well-being
Therefore we have the highest amount of wellness contribution.
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You are a part of building this company
Once in a while, we offer warrant programs which you will have the chance to take part in if you stick around.
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Financial awareness & stability
We are founder-owned and operated and have always made sure to be profitable and well-capitalized.
Great people nurture great culture
Seriously, it’s not everywhere you will find ambitious, diverse, intelligent and development-focused colleagues. But at Qred we have managed to gather all of the above and created a friendly and welcoming team. We think that is really unique.
About Qred Bank AB
Qred is an international FinTech scale-up that specializes in digital financing solutions for small businesses, with operations in the Nordics, Benelux and Brazil. We are passionate about helping small businesses thrive and grow, by providing them with business loans, factoring and credit cards. Right now we’re in an exciting phase of our journey that focuses on growth through smart product development and technology fuelled by international expansion.
Danish Customer Success Representative
Entrepreneurs build our future. We power theirs.
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