Customer Success Representative Netherlands
Entrepreneurs build our future. We power theirs.
We’re a cutting-edge tech-enabled bank on a mission to revolutionize financing for small businesses across 7 markets in northern Europe. Our innovative solutions aim to simplify access to financing and enable growth for small businesses. As we scale, we are now looking for a Dutch-speaking Customer Success Representative to be part of our journey of transforming the financial landscape for entrepreneurs.
About the role
The role of Customer Success Representative involves supporting our Dutch customers via all of our inbound contact channels, phone, chat, and email. You will resolve our customer's errands which will be broad and varied, it can be anything from technical support or questions about an ongoing loan application. You will take full ownership of the customer's onboarding process and sales funnel. Solve errands and drive customer satisfaction through excellent customer service.
In this role, you will collaborate with colleagues within the Customer Service/Sales team as well as other stakeholders and departments to drive errand resolution. We have grown the Dutch Customer Success team immensely in the past years and also received our banking license at the end of 2023. Therefore, you will also have an impact on new routines and ways of working both internally and on how we operate towards our customers. In this role, you will be a part of a large and diverse team of 19 people that houses Underwriters, Customer Success, and Collection Agents among others. This role reports directly to one of the two Team Leads.
Responsibilities
Manage inbound customer errands, via phone, chat, and email
Take full ownership of the resolution and the customer-facing contact
Collaborate with colleagues both within and outside the team to drive improvements
Qualifications
Experience in customer service, preferably via phone and email
Basic knowledge of financial products
Proven capabilities in high customer satisfaction
Strong sense of ownership & detail orientation
Curiosity and a will to constantly want to improve
Fluency in Dutch, both written and spoken
Proficient in English, as it's our primary business language
Experience from previous fintech and/or fast-growing companies is a plus
One last thing - if you’re about to send in your application
This is a full-time, permanent position based in Stockholm. Don’t wait to send in your application, we are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.
Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
- Team
- Customer Success
- Role
- Customer Success Representative
- Locations
- Stockholm
- Remote status
- Hybrid Remote
What we value
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We like to have fun!
We celebrate success by arranged and less arranged events where everybody is welcome to both join and arrange 🥳
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We believe in the power of collaboration
Every team gets 750 SEK/75 EUR per team member each quarter to spend on team-building activities. Great right?
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We care about well-being
Therefore we have the highest amount of wellness contribution.
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You are a part of building this company
Once in a while, we offer warrant programs which you will have the chance to take part in if you stick around.
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Financial awareness & stability
We are founder-owned and operated and have always made sure to be profitable and well-capitalized.
Great people nurture great culture
Seriously, it’s not everywhere you will find ambitious, diverse, intelligent and development-focused colleagues. But at Qred we have managed to gather all of the above and created a friendly and welcoming team. We think that is really unique.
About Qred Bank AB
Qred is an international FinTech scale-up that specializes in digital financing solutions for small businesses, with operations in the Nordics, Benelux, Germany and Brazil. We are passionate about helping small businesses thrive and grow, by providing them with business loans, factoring and credit cards. Right now we’re in an exciting phase of our journey that focuses on growth through smart product development and technology fuelled by international expansion.
Customer Success Representative Netherlands
Entrepreneurs build our future. We power theirs.
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