You know the feeling when you meet a new person or start a new job and it just feels right? That's how we would like you to feel when joining the Qred family. We might be a little biased but we can think of a million reasons why Qred is the best place to work, here’s just a few of them:
💚 There is room for everyone! We are a very diverse team that learns from each other. We believe you will do amazing things here - no matter who you are.
🌱 We’re proud to be the first Swedish company that made it to the top-10 list of Financial Times’ list of the 1,000 fastest-growing companies in Europe.
🏄♂️ Our office is located in central Stockholm. We love to hang out across teams and really enjoy each other's company, even off working hours.
Ok, sounds cool but what about the role?
When joining our Customer Success department your primary responsibility will be to ensure that our customers receive the best service. We are driven to understand our customers' needs, their business model, and how we can help. Listening to and grasping our customers' operational processes and quickly ascertaining their situation to find potential solutions, is the name of the game for our customer service team. This is a great opportunity to learn how to build a successful company, and have fun while doing it!
Handling customer's requests in regards to their business loan applications through telephone, chat and email
Prepare tailor loan offers to the business's needs together with our Underwriting Team
Develop a healthy customer lifecycle by offering personal service and a suitable business repayment plan
Sounds interesting right? Here’s what we're looking for:
A flexible and positive mindset and you really enjoy working as a team
The ability to build trust and to understand the customers’ needs and meet them at eye level
Fluent in Dutch and in English
Experience with some kind of customer service and/or within sales will be considered as a plus but it's not a requirement.
Did you check in those boxes? Here are more reasons to join us
Our non-bureaucratic, flat structure with delegated responsibilities has a short way from idea to action. We value high team spirit and we believe that there is nothing a person cannot learn. In addition to our great culture influenced by our values Transparency, Innovation and Passion, you’ll get the maximum wellness allowance and a bunch of new competent colleagues to learn from and get to know. And of course we work with the latest technology, why wouldn't we?
One last thing - if you’re about to send in your application
This is a full-time-position based in central Stockholm. We are reviewing applications on a rolling basis. While the start date is flexible, the right candidate can join us immediately.
Qred celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
We celebrate success by arranged and less arranged events where everybody is welcome to both join and arrange 🥳
We believe in the power of collaboration
Every team gets 750 SEK/75 EUR per team member each quarter to spend on team-building activities. Great right?
We care about well-being
Therefore we have the highest amount of wellness contribution.
You are a part of building this company
Once in a while, we offer warrant programs which you will have the chance to take part in if you stick around.
Financial awareness & stability
We are founder-owned and operated and have always made sure to be profitable and well-capitalized.
Great people nurture great culture
Seriously, it’s not everywhere you will find ambitious, diverse, intelligent and development-focused colleagues. But at Qred we have managed to gather all of the above and created a friendly and welcoming team. We think that is really unique.
About Qred Bank AB
Qred is an international FinTech scale-up that specializes in digital financing solutions for small businesses, with operations in the Nordics, Benelux and Brazil. We are passionate about helping small businesses thrive and grow, by providing them with business loans, factoring and credit cards. Right now we’re in an exciting phase of our journey that focuses on growth through smart product development and technology fuelled by international expansion.
Dutch Customer Success Representative
Entrepreneurs build our future. We power theirs.
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